The Westin Resort & Spa Cancun, Cancun - Reviews, Rooms Options & Prices 2025

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Key details

About the Resort

Boulevard Kukulcan Km 20, Cancun, Mexico, 77500

The Westin Resort & Spa Cancun is situated in the beautiful Zona Hotelera district of Cancun, Mexico, offering a stunning beachfront location with direct access to the Caribbean Sea and the peaceful Nichupte Lagoon. This resort provides a perfect setting for both relaxation and adventure, making it an ideal destination for vacations or business trips. The property does not charge resort fees, setting it apart from many of its competitors in the area.

Location

Located just six miles from CUN Airport, The Westin Resort & Spa Cancun provides easy access to nearby attractions such as Chichén Itzá and the Mayan Museum. Guests can enjoy a beautiful stretch of white sand that minimizes hawkers, allowing for a more serene beach experience. The resort's prime setting within the Zona Hotelera also means it is surrounded by various international restaurants and vibrant nightlife options.

Rooms

The Westin Resort & Spa Cancun offers a range of accommodations, including cozy guest rooms and spacious suites with ocean or lagoon views. Each room features air conditioning, a tea and coffee maker, and the signature Westin Heavenly® Beds for ultimate comfort. Many rooms have balconies that allow guests to appreciate the stunning natural surroundings.

Eat & Drink

Onsite dining venues include Sea & Stones Restaurant, which specializes in fresh seafood and certified Angus Beef® steak, and Sabor Casual Kitchen that offers international cuisine and panoramic views. Guests can choose from à la carte dishes or a buffet featuring local favorites and tropical fruits, ensuring a delightful culinary experience throughout their stay.

Leisure & Business

Guests can indulge in a variety of leisure activities, including snorkeling trips to the nearby coral reef and wellness treatments at The Heavenly Spa. The resort features a fitness center equipped with high-end equipment and multiple swimming pools. For families, the Westin® Kids Club offers fun-filled activities to keep younger guests entertained.

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Select your room type

The resort provides a range of accommodations, including double rooms, family rooms, and suites, all with breakfast, free cancellations, and exclusive deals.

Double Room

Max:

2 persons

41 m²

Bed options:

2 Double beds

Sea view

Shower

Bathtub

room details

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Deluxe King Room

Max:

2 persons

52 m²

Bed options:

1 King Size Bed

Shower

Bathtub

room details

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Deluxe King Room

Max:

2 persons

52 m²

Bed options:

1 King Size Bed

Sea view

Shower

Bathtub

room details

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Getting around

A list of all available modes of transport

City Center

Cancun 9.2 mi

Airports

Cancun (CUN) 7.3 mi

Isla Mujeres (ISJ) 24.4 mi

Facilities

Enjoy a range of amenities at the resort designed for your comfortable stay and remarkable experiences.

Wi-Fi

Parking

Off-site parking lot

24-hour services

24-hour reception

24-hour security

Babysitting

Babysitting/Child services

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Baggage storage
Private beach
Elevator
Currency exchange
ATM/Cash machine
Hairdresser

Sports & Fitness

Fitness center
Diving
Snorkeling
Tennis court
Golf course
Table tennis

Services

Room service
Car rental
Dry cleaning
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Packed lunches
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Babysitting/Child services
Children's menu
Children's pool
Kids club

Spa & Leisure

Outdoor swimming pool
Beach access
Sun loungers
Sun terrace
Spa & wellness center
Solarium
Sauna
Steam room
Jacuzzi
Pedicure
Manicure
Facial
Treatment room
Beauty treatment
Pool with view

Room features

Air conditioning
Terrace
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV

Location

Boulevard Kukulcan Km 20, Cancun, Mexico, 77500

Map view

street view

Boulevard Kukulcan Km 20, Cancun, Mexico, 77500

City landmarks

Beach

Playa Delfines

1.5 mi

Blvd Kukulcan Km 17 Zona Hotelera

El Rey Archaeological Zone

1.5 mi

Museo Subacuatico de Arte

4700 ft

Spa Center

NIZUC Resort & Spa

4800 ft

EL REY ruins

1.5 mi

Museums

Mayan Museum of Cancun

2.4 mi

View Point

1.5 mi

Cancun sign

1.5 mi

Amusement & Theme Parks

Ventura Park Cancun

2.3 mi

Mirador playa delfines

1.6 mi

Blvd. Kukulcan

Iberostar Cancun Golf Course

1.7 mi

Golf Course

Golf Club

1.7 mi

Blvd. Kukulcan

Golf with a view

1.7 mi

Blvd Kukulcán Km 16.5

San Miguelito

2.3 mi

San Miguelito Archeological Site

2.2 mi

Amusement Park

Wet 'n Wild

2.3 mi

Museums

Parque Maya Cancun

2.4 mi

Museums

MUSA Underwater Museum

2.4 mi

Events

Oasis Arena

2.7 mi

Aquaworld

3.1 mi

Backstage Theatre

4.2 mi

Nearby

Beach

600 ft

Beach

Royal Beach Club

600 ft

Restaurants

Arrecifes

100 ft

Blvd. Kukulcan Km. 20

Cafeteria Tech Garage

700 ft

Carretera Cancun Aeropuerto Km

Las Pescadillas

700 ft

Carretera Punta Nizuc - Cancun 210 Zona Hotelera

Km 19. 5 Restaurant & Bar Cancun

2800 ft

Blvd. Kukulkan Km 19. 5 Zona Hotelera

Km19.5

2300 ft

Restaurant

Reviews and Ratings

Feedback from previous guests about their experience.

84%

liked the resort and would come back

Friendly staff

Great location

Bathroom leak

Breakfast value

8.4/10

Great

Rooms

6.8

Location

7.9

Service

8.9

Dining

6.2

4/5 based on 5025 reviews

#37 of 272 hotels in Cancun based on Tripadvisor

Aaron

United States of America, January 2025

6.8/10

I really enjoyed my stay at the hotel. It has a wonderful location that’s perfect for a relaxing getaway, and the staff were incredibly friendly and helpful. However, the rooms had some moisture issues that impacted comfort, and the dining experience was somewhat hit or miss, especially with the long waits for meals. Overall, it’s good value for money if you’re looking for a quiet spot away from nightlife.

Rooms

5.0

Unfortunately, the rooms had a lot of moisture, making the pillows smell quite unpleasant, which was a bit off-putting.

Service

9.0

The service was outstanding, especially the beach volleyball events organized by the staff and the efforts of Alejandro and David with the golf carts.

Location

8.0

The location is great for anyone wanting a peaceful vibe, away from the hustle and bustle of nightlife, which I personally appreciated.

Dining

5.0

Dining was a mixed bag; the service was a bit slow with long waits, especially at the sports bar, which was frustrating at times.

Facilities

7.0

The pool area and beach facilities were enjoyable, but the overall amenities could use some updates to match the luxury vibe they advertise.

Marie

United States of America, January 2025

8.4/10

I had a lovely stay with a great welcome to celebrate our anniversary! The hotel prepared our room with thoughtful touches like love figures, a sweet anniversary letter, and a bottle of wine. While the room was special, and the view was great, I was a bit disappointed that the specifics didn’t align with what I saw online. The service was good, although they seemed a bit dismissive when I brought up an issue. Overall, the location is quiet yet has direct access to the pool and beach, making it a decent value for money.

Rooms

8.0

The room was beautifully prepared with a lovely view, making our stay feel special.

Service

7.0

While our rooms were cleaned daily and the staff was generally friendly, there was a sense of refusal to address certain concerns.

Location

9.0

The hotel is in a quiet location but offers great access to the beach and pool area.

Dining

9.0

The dining experience was enjoyable especially for breakfast, with plenty of options offered each day.

Facilities

8.0

The hotel amenities were quite nice, especially the pool area which was well-maintained.

John

United States of America, December 2024

7.2/10

I had a great stay at this hotel, which provided clean and spacious rooms with a lovely view of the lagoon from my balcony. The staff, especially Aldo the concierge, was incredibly friendly and always ready to help. However, the dining options for breakfast were a bit limited, and the overall decor of the hotel felt somewhat dated. Despite being a bit far from the center, accessing local attractions was easy with inexpensive bus options nearby.

Rooms

8.0

The room I stayed in was massive and comfortable, overlooking the lagoon with a nice balcony, though the decor felt a bit dated.

Service

9.0

The service was fantastic; the staff was friendly, especially Aldo, who was very helpful with all my inquiries.

Location

7.0

The hotel is located in a quiet area, making it perfect for a relaxing holiday, but it was a bit far from the main attractions.

Dining

5.0

The breakfast options were quite limited, which was a disappointment given the price, but the food quality was decent.

Facilities

7.0

The facilities were decent but could use an update. The pool area was enjoyable and well-maintained.

Angela

United States of America, November 2024

6.4/10

The hotel has a beautiful lagoon view, which is definitely a highlight, and the staff was exceptionally helpful and courteous throughout our stay. However, the rooms are quite dated and in need of updates, which made them feel less secure and comfortable than I expected. The location is somewhat isolated, making it hard to access nearby restaurants and attractions without transportation.

Rooms

5.0

The rooms were very large and had a nice balcony overlooking the lagoon, but they felt dated and in need of repairs.

Service

9.0

The staff was very helpful and courteous, going out of their way to accommodate us, which I really appreciated.

Location

6.0

While the hotel is in a decent area, it's quite far from the main center, which made dining and exploring a bit challenging without a car.

Dining

5.0

The food options lacked variety and didn't quite live up to expectations compared to previous visits, especially the prices.

Facilities

7.0

The hotel had a nice pool area, but it did feel a bit crowded at times, which took away from the experience.

William

United States of America, October 2024

7.0/10

I had a mixed experience at this hotel. While the service was incredibly friendly and helpful, especially from Renee and Fernanda, the rooms left a lot to be desired with some maintenance issues. The location was great for getting around, but the noise from the ice machine was annoying at times. The dining options were decent, but I felt they could be improved, particularly at breakfast.

Rooms

5.0

The double bedroom I stayed in had a fridge, but I was really bothered by the constant noise from the ice machine on the third floor. The room itself looked tired with chipped bath fixtures, marked paint, rusty windows, and lights that didn’t work.

Service

9.0

The staff was really friendly and attentive. Renee at the sports bar and Fernanda from the concierge were especially helpful when I needed hot water for my baby.

Location

8.0

The location was great for us, being close to the bus station and convenient for an early morning flight to the airport. It was at the extremity of the coastal line in Cancun, which added to its charm.

Dining

7.0

The dining options were large and had a good variety, catering to both vegans and non-vegans. However, I felt they could use some improvement, especially for breakfast.

Facilities

6.0

The facilities were decent, but nothing really stood out to me as exceptional. I enjoyed the amenities available, but the overall maintenance could be better.

Jeff

United States of America, September 2024

8.0/10

I had a lovely stay at the hotel, with spacious rooms and an amazing view of the beach. The staff was attentive and friendly, making my stay comfortable. However, the dining options were just okay, and the location was a bit far from other restaurants and shopping. Overall, it was great for the price, especially with the lovely beach access.

Rooms

9.0

My room was extra spacious and equipped with all the essentials, very clean and comfortable.

Service

9.0

The service was great; the staff was attentive and quick to remedy any issues.

Location

7.0

The hotel is located at the extremity of the coastal line in Cancun, next to the beach, but it is a little far from restaurants and shopping.

Dining

6.0

The dining options were a bit so-so, but there were tasty snacks available.

Facilities

8.0

The facilities were well-maintained, especially the pool area, which was enjoyable.

Edwin

United States of America, August 2024

7.8/10

The hotel offers a comfortable stay with a quiet location, which is easy to reach other attractions. The staff is extremely friendly and knowledgeable, providing helpful recommendations. However, the dining experience could use some improvement, particularly with slow service at the restaurant. Overall, it's a good value for money, especially considering the spacious rooms and great amenities.

Rooms

8.0

We stayed in a spacious third-floor room with two queen-size beds. The room did look a bit different from the pictures, but we didn't mind since we spent most of our time outside.

Service

9.0

The service was top-notch, with friendly and knowledgeable staff who assisted us in finding local attractions. Special shoutouts to Adrian at the concierge, and the beachside servers Vicente and Juan. They were all fantastic!

Location

7.0

The location was quiet and peaceful, but it wasn't within walking distance to other restaurants or shops. It took about 15-20 minutes on the city bus to get to other areas.

Dining

6.0

The dining experience was a bit slow at the sports bar, which was disappointing given we were right in front of the kitchen. We did enjoy the breakfast options though, as it opened early and had both Mexican and continental choices.

Facilities

8.0

The facilities were quite good, especially the beach and pool areas. We appreciated having access to amenities like a spa and surf instruction.

Adrian

United States of America, August 2024

7.4/10

I recently stayed at this hotel and found the location to be absolutely stunning, right on a semi-private beach away from the hustle and bustle of larger hotels. The rooms were basic yet comfortable and clean, but I did have an issue with one of the beds that rocked and creaked when I moved. I appreciated the friendly staff, especially Renee and Fernanda, who were very helpful. On the downside, the pool area had music cut off too early in the day, which was a bit of a letdown for guests looking to relax by the pool.

Rooms

7.0

The rooms were basic, comfortable, and clean, though one bed rocked and creaked with movement.

Service

9.0

The service was excellent, with friendly staff members like Renee in the sports bar and Fernanda from the concierge.

Location

8.0

The location is fantastic, right on a semi-private beach, but it's a bit far from the main center with bars and restaurants.

Dining

7.0

Dining options included nice American-style food with a few Mexican dishes, but breakfast selection could have been better.

Facilities

6.0

The facilities were decent, but I wish the pool area had more music options throughout the day.

Justin

United States of America, August 2024

8.2/10

My stay at the hotel was a mix of great and not-so-great experiences. The location was perfect for relaxing by the beach and the staff was exceptionally friendly and helpful. However, the room had some issues with water leaking from the ceiling, which detracted from the overall comfort. The breakfast was good but could definitely be improved given the price.

Rooms

7.0

The rooms were nice with high arched ceilings and a good size, but we faced an issue with a leak that left a puddle on the bathroom floor every morning.

Service

9.0

The staff was really lovely, always friendly and willing to help, which made a difference during our stay.

Location

10.0

The location was excellent, with direct access to the pool and beach, making it perfect for a relaxing getaway.

Dining

7.0

Breakfast had plenty of good options, including juices and pastries, but it really should be better considering the price we paid.

Facilities

8.0

The facilities were generally good, especially the pool area which was well-maintained.

Friendly staff

Bathroom leak

Jonathan

United States of America, July 2024

7.6/10

The hotel has a beautiful beach location that's perfect for a relaxing getaway. The staff was incredibly friendly and helpful, making me feel welcomed throughout my stay. However, the rooms were a bit dated, and noise from neighboring guests could be an issue. Dining also left something to be desired, with breakfast options that could use a bit more excitement. Overall, there are some nice features, but a few improvements could really enhance the experience.

Rooms

6.0

The rooms were always kept clean, but I found the decor to be somewhat shabby and outdated, which was a bit disappointing.

Service

10.0

Service was exceptional; the staff was so helpful and friendly, always going above and beyond to assist me. I had an enjoyable time chatting and even playing chess with one of the staff members.

Location

9.0

The location is fantastic, right in front of the beach and not too crowded with other hotels, making it a wonderful place for a serene holiday.

Dining

5.0

The dining experience could use some improvement. Breakfast was a bit lackluster considering the price, and I expected more variety and excitement.

Facilities

8.0

Facilities were decent, with direct access to the pool and beach, making for a convenient day of relaxation.